Refund policy

Last updated: October 10, 2026

We want you to love what you bring home from Vellumere. If something isn't right, our return process is simple, free and handled with care.

Our 30-Day Return Promise

• 30 days to decide. You may request a return within 30 days of receiving your order.
• Free return shipping. We provide a prepaid return label at no cost to you, except on large furniture and large area rugs (see below).
• No restocking fees. You receive a refund for the full price of the returned item.

How to Start a Return

• Visit our Contact page and send us your order number and the item(s) you would like to return.
• Your prepaid return label is issued within 2 business days of your request.
• Pack the item securely, preferably in its original packaging, attach the label and drop it off with the carrier.

Items should be returned unused and in the condition you received them, with any tags, accessories and manuals included.

Refunds

Once your return is received and processed, your refund is issued automatically to your original payment method. We will confirm by email when your refund has been processed. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the funds to appear on your statement.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or is not what you ordered, please contact us as soon as possible after delivery with your order number and a photo of the issue. We will make it right with a replacement or a full refund, at no cost to you.

Large Furniture and Large Area Rugs

Furniture pieces such as chairs, benches, ottomans and tables, and area rugs 5' x 7' and larger, may be returned within 30 days of delivery. Because these items are large and ship by oversized carrier, return shipping is the customer's responsibility and is not covered by our free return label. Items must be unused, in their original condition and securely repacked, ideally in the original packaging. Once your return is received, you'll be refunded the full item price; original shipping charges are not refundable. If a furniture piece or rug arrives damaged, defective or incorrect, our damaged-item promise still applies, and we'll send a replacement or a full refund at no cost to you.

Exchanges

The fastest way to get a different size, color or item is to return the original for a refund and place a new order.

Canceled or Unfulfilled Items

If an item cannot be fulfilled, we will notify you promptly and refund that item in full to your original payment method.

Questions

We are always happy to help. Reach us through our Contact page, and we will respond as quickly as possible.